HouseReady

Privacy Policy

HouseReady (“HouseReady,” “we,” “our,” or “us”) provides repair, maintenance, and remodeling services to homeowners and businesses. We are committed to protecting the privacy and security of a personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communications.

1. Information We Collect

We collect personal and non-personal information in the course of providing our services and operating our website (“Site”).

This includes:

a. Information You Provide to Us
When you contact us, request information, or use our services, we may collect:

First name and last name
Email address
Any correspondence you send to us (which may be used for training, quality assurance, or testimonials with your consent)
Your marketing preferences and consent to receive promotional communications

b. Information Collected Automatically
When you access or interact with our Site, we may automatically collect:

Device information (e.g., device ID, IP address, operating system, browser type, screen resolution, device manufacturer and model, language settings, and approximate geographic location derived from your IP address)
Usage information (e.g., pages visited, time spent on our Site, interactions with features)

Some of this data may be controlled through your browser or device settings.

2. How We Use Your Information

We process personal data only for the purposes disclosed at the time of collection or as described in this Policy, including:

Providing, operating, and improving our services
Managing internal business operations
Responding to inquiries and service requests
Administering our products, services, and promotions
Customizing and improving the Site and service experience
Communicating with you about services, offers, events, and updates (with your consent where required)
Conducting market research (with data anonymized where applicable)
Protecting against fraudulent, illegal, or harmful activities
Complying with applicable laws and regulations
Facilitating a sale, merger, or other business transaction

We will not send you marketing communications without your consent, and you may opt out at any time by emailing marketing@myhouseready.com.

3. Sharing Your Information

We do not sell your personal data. We may share it only:

With service providers or contractors acting on our behalf under confidentiality obligations
As required by law, including in response to legal process such as subpoenas or court orders
In connection with a merger, sale, or acquisition of our business

4. Your Rights and Choices

You have the right to:

Access, update, or correct your personal information
Request deletion of your personal data (subject to legal and contractual obligations)
Opt out of marketing communications at any time
Restrict certain types of processing

Opting Out of Marketing

All marketing emails include an “unsubscribe” link
You may also email marketing@myhouseready.com to update your preferences
Even if you opt out of marketing, we may still send you transactional or service-related communications

5. Data Security

We take reasonable administrative, technical, and physical measures to protect personal data against unauthorized access, loss, misuse, or alteration. Security measures are regularly reviewed and updated in line with evolving technology and regulatory requirements. However, no system is completely secure, and you should take steps to protect your own information when using our services.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal requirements, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.

7. Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children under the age of 13. If we discover that we have inadvertently collected information from a minor, we will delete it promptly.

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Policy Updates

We may revise this Privacy Policy periodically to reflect legal requirements, technology changes, and business practices. The “Last Updated” date at the top of this page indicates the most recent version. Significant changes will be communicated via our Site or direct notification. Continued use of our services after changes are posted constitutes acceptance of those changes.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

HouseReady
131 N. Spring St.
Louisville, KY 40206
(502) 660-8400

marketing@myhouseready.com